Frequently Asked Questions
Where are you located?
Our head office is located in [Australian city you’re based in - if you live overseas, consider removing this entire question].
How often should I replace the filter?
We recommend replacing the filter cartridge every 2 - 3 months depending on your local water quality and daily usage.
Will it fit my shower?
Yes! The Derma Filter Shower Head fits all standard shower hoses and mounts — no tools or plumber needed.
Simply screw it on and enjoy your new spa-quality shower in seconds.
Is it safe for kids or sensitive skin?
Absolutely. The filtered water is gentle, chemical-free, and soothing for everyone — including babies, kids, and people with eczema or sensitive skin.
Does it reduce water pressure?
No — our micro-jet design actually increases pressure while using up to 30% less water, giving you a strong, luxurious flow with less waste.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at [Your Email].
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.